Policies and Procedures

TRIAL CLASS for first-time students

We recognize that kids don’t know what they like or don’t like until they try it. With that knowledge in mind, we offer all first-time participants a trial class in any Double O Sports Inc. program. To maintain the highest level of quality, our Trial Classes are fee based. As an incentive, we will apply the cost of the Trial Class towards the student’s first month’s tuition provided they register for class the same day as the Trial Class. Trial classes are based on class availability.

MEMBER BENEFITS / PROGRAM FEATURES

Class Sizes

Our Students receive personal attention due to our Student/Coach ratios:
StarBurst Program: StarMovers: 10:1 StarCruisers: 8:1 StarLites: 6:1 StarBrites: 6:1 Shooting Stars: 6:1 Shining Stars: 6:1
Rising Stars, Tumbling, SuperHero: 8:1
StarBound (Special Needs): 4:1

20% Family / Multi-class Discount

At Double O Sports Inc., ONLY the most expensive tuition in your immediate family pays full tuition. ALL lesser tuition's from your immediate family are discounted 20%! (Not available for certain programs. See the front desk for details).

$50 Birthday Discount to all Double O Sports Inc. members

Double O Sports Inc. offers the World’s Greatest Birthday Party. To make it even better, we offer a $50 discount off of the package price to all Double O Sports Inc. families. Must be actively enrolled in a class to receive discount.

Annual Participation Awards

To recognize those students who have worked hard and “stuck with it” over a long period of time, we award them with a Trophy. To qualify your child must be enrolled continuously for 12 months in any of our programs. We have different awards for every year they are continuously enrolled. Example: 1st year trophy, 2nd year bigger trophy… The award will be presented during class. We will send you an email to remind you so your child can invite family and friends.

Referral Rewards

$20.00 For Referring a Friend

We want to thank you for referring your family and friends and what better way than with a $20.00 Referral Reward.

  • There is no limit to how many rewards you can receive.
  • Just ask your friend to write your name in the “How did you hear about us?” box on the registration form. Just like that, you get the $20.00 reward put on your account. The reward is good towards your next months tuition.
  • To be eligible, the family you referred must be new to Double O Sports Inc. and your child must be currently enrolled.
  • Must be a member in good standing to receive the referral reward.

Kid's Play Night Discounts

  • Sign up by the Thursday BEFORE the event and receive a discount!
  • Double O Sports Inc. members get an additional 10% off (approximately).
  • Siblings get an additional 20% discount!
  • Discounts are always applied to the lower KPN price.
  • Kids’ Play Night Club Card. Reserve 5 spots at KPN and get your 6th spot for free!

Wi-Fi Hot Spot

We offer our members free wireless (password protected) internet access. Ask the front desk for details.

MEMBERSHIP POLICIES

No long term contracts with monthly tuition.

We have structured our program so your child can enroll in class at any time on a month to month basis.  The number of classes will vary month to month depending on the area’s school calendars and holidays which necessarily means your child may have 3 classes one month, 4 the next or 5 in another.  We average the number of classes to  guarantee 48 classes during the calendar year. Consequently your tuition doesn’t change if you have less than or more than the “normal” 4 classes per month.

Tuition

Tuition pays for your students spot in a class and not the classes they have or will attend. Tuition rates vary based on program and level. Tuition rates are typically adjusted to reflect inflation at the beginning of each year.

Tuition is due on the last day of the prior month. Any account with an outstanding balance on the 1st of the month will be removed from active enrollment.

Annual Membership Administration Fee

The Annual Membership & Administration Fee allows Double O Sports Inc. to operate with out any long term contracts.  Applies to immediate family only. This fee is due upon initial registration and each following year on each participants anniversary month.

Payments

Full payment is required with registration. Tuition payments by check can be mailed or given to Customer Service. Master Card, Visa, Discover and American Express can be used at the front desk, over the phone, or online. We do not accept Money Orders, debit cards, or digital services such as Zelle, PayPal, or Venmo.

Auto Pay:

  • Auto Pay is required to be activated for all participants.
  • If you choose to pay your balance manually you must do so by the 15th of the preceding month. If you have a balance on your account as of the 16th of the preceding month we will engage the Auto Pay System. You will notice your automatic payment debit or charge between the 17th and the 20th (see example).
  • If the due date falls on a weekend or holiday we process the Auto Pay on the previous business day. (See example).
    • Example: if the 20th falls on a Monday and that day is a holiday or a closed day for Double O Sports Inc. we will process the Auto Pay on the previous business day which would be Friday the 17th.
  • It is the clients responsibility to keep all automatic payment information correct and up to date.  This includes updating expired credit card information prior to the 15th and has charging or debit privileges.
  • Updating your Auto Pay method is easily done through our Parent Portal. Please allow 48 hours for the changes to take effect.
  • Should your bank decline the debit or your card company decline the charge or debit a $20.00 fee will be charged to your account and is immediately due. At this time you must pay your account current.
  • Note: We offer a non Auto Pay rate for most programs. Please inquire for more information.

Dropping

A written letter with intent to discontinue active enrollment is required. Discontinuation of enrollment may take effect immediately however no refunds will be given for classes already paid for. Back-dated notices will not be accepted. Verbal notices will not be accepted. A 15 day notice is required to cancel Auto Pay.

MEDICAL REASONS for dropping a class

For medical situations validated by a written acknowledgement from a licensed medical practitioner, you will be granted a credit prorated from THE DAY WE RECEIVE the written acknowledgement.
A retroactive request for medical credit cannot be granted, as it eliminates our opportunity to fill the vacated class spot.

Make Up Classes

Tuition pays for your child’s spot in their class. We know how hectic family schedules can become. As a courtesy, Double O Sports Inc. offers two make-ups per month for any active student when doing so does NOT INTERRUPT the safety or quality of classes. All make ups must be completed within one month from date of absence. Please call the Office to schedule make-ups. Make up procedures vary program to program, depending on safety concerns, space, equipment, and teaching ratios. NOTE that a program’s particular make-up policy is already factored into that program’s tuition amount. The gym is closed from time to time for holidays. These days are factored into the tuition averaged out over the year. Double O Sports Inc. reserves the right to refuse to offer a make-up if we feel it will degrade the experience of those children who have registered for and paid for that class. Make-ups are not intended for Developmental and Competitive Students.

RULES

Safety always comes first and we need your help.
Dress Code:

  • Gymnastics: Girls should wear a leotard. Boys should wear a t-shirt or step-in and gym shorts. Participants should be bare foot while in class.
  • Karate: Participants need to wear their Gi. Participants should be bare foot while in class
  • SuperHero: athletes should wear a t-shirt and gym shorts or a leotard. Certain classes allow costumes, inquire for more information.
  • No loose or baggy clothing
  • No Jewelry
  • Exception to Jewelry: Medical id bracelets, non-removable jewelry, stud style earrings. For safety reasons, we may require the jewelry to be taped down with athletic tape.

General Rules

  • No gum in the facility
  • No food or drink in the gym area
  • Leave valuables at home, we are not responsible for lost or stolen items
  • Parents are welcome to watch classes from the designated viewing areas. (Competitive Parents please refer to the specific competitive sport handbook).
  • Only students and staff members are allowed in the gym areas. (Except parents enrolled in Parent Participation classes).
  • Please re-hang any apparel you may have looked at.
  • Only staff members are allowed behind the counter.
  • Please be considerate of others and pick up any mess made by you or your child.
  • Please be on time when picking up your child from class.
  • No Smoking! Tobacco, Marijuana, and Vape smoking are all prohibited by State Law within 250 feet of our facility.
    Tobacco Use and Prevention: Cal-HSC § 104495 (2004)

Safety Rules:

  • Please do not allow small children, not enrolled, on the workout floor.
  • Please do not leave your young children unattended in the viewing area.
  • Please do not communicate verbally or otherwise to your child or their coach while they are training.
  • Please do not allow your child to climb or play on chairs, furniture, counter, railing and Pro Shop.
  • Please do not allow your child to cross the parking lot by themselves.

Photography, Video, and Audio Recording

Here at Double O Sports Inc., we take security and safety seriously.  As such we have supervised surveillance covering all non-sensitive areas of our facility. No audio is recorded.

While we understand the desire to image or video your participant while here, we ask that you be mindful of others around you. Many people do not wish to have themselves or their children posted to social media. As such we ask that you refrain from capturing images of anyone other than your family. If you happen to get pictures of other, please obtain permission prior to posting.

NO FLASH PHOTOGRAPHY OR VIDEOGRAPHY.

Doing so poses a safety risk to the students.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANY PERSON.

 Rev. 2024-09-10